MAPIC - See our FAQ

I am having trouble registering online. Can you help?

The online registration is for visitors only. If you are registering as part of an exhibitor stand, please reach out to your stand contact.

Once the online registration is open for visitors, the link to our Online Registration tool can be found on the registration page of the website.

For further assistance, please contact our Customer Service.

I am an exhibitor, how can I register?

Each main exhibiting company has a dedicated contact at RX Global, the MAPIC organizer company.

The stand manager of your company should have received the delegates’ registration process and the subsidiary / umbrella registration links from RX Global.

For further assistance, please contact our Customer Service.

What are the different methods of payment?

• Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer for total amounts above 400€. 
• Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

What kind of information should I include on the wire document?

This information is important to enable us to easily identify your payment. Please include one of the following:

• Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by e-mail. 
• Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number. Please quote this number as reference when processing your wire transfer.
• I do not have any invoice number or Order ID number: In order to be able to recognize your payment, please mention your company name as filled in on the registration form, the name of the participants registered, and the event you registered for.

If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

Should I send a copy of the bank transfer?

Yes, it is necessary to send a copy of the bank transfer as proof of payment to our Customer Service, including your company name, personal details and the event you registered for.

Should I bring a copy of the bank transfer on-site?

If the payment is done less than 7 days before the exhibition starting day, please bring a copy of the bank transfer as proof of payment.

Please note that we do not accept bank wire as payment method if you register only 3 days before the preopening day. Only payment by credit card will be possible.

If you wish to pay by check 10 days before the show, please bring the check on site.

A payment by cash will be possible only on site.

If you would like your invoice to be billed and sent to a specific address or contact, please make sure to fill in the section “Billing address” and “Billing contact name” when registering.

When will I receive an invoice?

Once registered, your invoice and copy are automatically sent by e-mail to the company contact on the registration form or the billing contact if provided.

I did not receive my invoice, can you resend it?

If you need a copy, please fill out the Customer Service Helpdesk Request Form. Remember to include your company name, personal details and the event you registered for.

What if my invoice contains a mistake?

Please fill out the Customer Service Helpdesk Request Form including your company name, personal details and the event you registered for. Please mention the exact information that needs to be amended.

How to I receive my badge?

You will receive you e-badge via e-mail 2 weeks before the event. In the case that you do not receive your e-badge, please fill out the Customer Service Helpdesk Request Form or go to the registration area upon your arrival.

Can I cancel, amend or replace a delegate registration?

You can transferred your MAPIC participant registration to a full-time employee of the same legal company and in the same country, at no extra charge.

To transfer or amend your delegate registration (wether you are a visitor or an exhibitor), please contact the admin of your company. He will have the option to do the transfer in his company "Hub", in the section "your company badges". For any assistance, please fill out the Customer Service Helpdesk Request Form. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

How can I book my accommodation?

Our online accommodation booking service enables you to make your reservations in a few simple steps.

For any further assistance, please send an email to [email protected].

Please kindly note that our booking service and special rates are exclusively dedicated to participants.

Do I need a VISA to attend and can you help in getting one?

Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

The Visa letter can be downloaded from the registration email confirmation, if you are an exhibitor.

If you are not an exhibitor, should you need assistance to get a VISA, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.

How can I collect my VAT refund?

Participants who are non-resident in France may be eligible for a refund on French Valued Added Tax (VAT) under certain conditions.

Please be sure that your invoice is not a copy as the original is the only document valid for a VAT refund request.

Duplicated and client copies, even certified, will not be accepted by the French tax authorities. Originals cannot be re-issued.

For more information about VAT refunds, please contact our partner TEVEA INTERNATIONAL